Welcome to Novifyelj. By accessing and using our online store, you agree to be bound by the following User Agreement. Please read this document carefully as it governs your use of our services including purchasing products, processing payments, managing deliveries, handling returns, and the protection of your personal information. We reserve the right to update these terms at any time; your continued use of our site constitutes your acceptance of any such changes, effective immediately upon posting.
General Terms and Conditions
This User Agreement outlines the responsibilities of both the customer ("User") and Novifyelj ("Company"). By utilizing our online store, you represent that you have read, understood, and agree to comply with all terms herein. If you do not agree with any portion or all of these terms, please do not access or use our services.
The Company reserves the right to modify or amend any portion of these terms at its discretion, and such modifications shall be effective immediately upon being posted on our website. We encourage you to periodically review this agreement to stay informed of any changes.
Account Registration and Security
To access certain features of our website, you may be required to register for an account. When registering, you agree to provide accurate, current, and complete information. Your account password is confidential and you are solely responsible for maintaining its confidentiality. You must notify the Company immediately at [email protected] should you suspect any unauthorized use of your account or any breach of security.
Ordering and Payment
All orders placed through our online store are subject to acceptance by the Company. We reserve the right to limit or cancel quantities purchased per order. By placing an order, you warrant that all information provided is correct. Should there be any discrepancies, we will contact you using the information provided.
Payments for the products ordered can be made using various payment methods offered on the website. We accept credit and debit cards, PayPal, and other electronic payment systems. Payments are processed through secure third-party payment processors. All transactions are subject to our verification process; should any issues arise, we reserve the right to cancel the order.
The pricing for products is displayed in United States Dollars (USD). In addition, a minimal delivery fee of $5.99 USD may apply for shipment via United States Postal Service (USPS), FedEx, or UPS, based on the shipping option selected at checkout. Additional surcharges may apply for expedited shipping or in cases where further handling is required.
Delivery and Shipping Policy
Our delivery services are designed to provide prompt and secure receipt of products. When you place an order, you choose from various shipping options provided at checkout. Standard shipping typically ranges between 3 to 7 business days. Expedited shipping options are available at an additional cost. In some cases, delivery delays may occur due to external factors beyond our control, such as weather events or carrier delays.
For delivery services within the United States, we predominantly rely on established shipping carriers, including United States Postal Service (USPS), FedEx, and UPS. The minimal shipping fee for standard delivery is $5.99 USD, with costs adjusted accordingly for expedited or special handling services. Once your order has shipped, a tracking number will be provided so you can monitor its progress.
Please note that all delivery fees are non-refundable. In the event of any anomaly with the delivery, such as lost or damaged items, please contact our customer service immediately at +1 077-758-557 or via email at [email protected] so that we can arrange a prompt resolution.
Return and Refund Policy
At Novifyelj, customer satisfaction is of utmost importance. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with our return policy. Any product eligible for return must be in its original condition, unopened if applicable, and returned within 30 calendar days from the date of delivery, in compliance with applicable consumer protection laws. Items that show signs of use or damage may not be eligible for a refund or exchange.
To initiate a return, please contact our support team at [email protected] or call +1 077-758-557 for further instructions. Once your request is received and approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions to facilitate the return shipping process. The customer is responsible for any shipping costs associated with the return unless the item received was defective or not as described.
Upon receipt of the returned item(s) and verification of their conditions, a refund will be issued to the original payment method within 10 business days. Please note that certain items, including perishable goods and personalized products, are not eligible for return. The Company reserves the right to refuse returns if the above conditions are not met.
Privacy and Data Protection
Your privacy is an essential aspect of our online services. This section outlines how we collect, use, and store your personal information. We collect various types of data, including personal identification information, billing details, and shipping information. The use of your data is strictly governed by this privacy policy and applicable legal regulations.
We adhere to rigorous measures to ensure the security and confidentiality of your personal data. Our data processing practices comply with the California Consumer Privacy Act (CCPA) and all relevant data protection laws in force within the United States. You have the right to access, correct, or request the deletion of your personal data by submitting a formal request to our data protection officer at [email protected]. We commit to responding to all such requests within a reasonable timeframe not exceeding 45 days.
Your data is stored only as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting obligations. We implement robust security protocols including encryption, secure socket layers (SSL), and regular security audits to protect your information from unauthorized access, disclosure, or misuse.
By using our services, you consent to the collection and processing of your personal data for order fulfillment, shipping, customer support, and marketing purposes. We do not share your personal information with third parties other than our trusted partners, and only when necessary to process your order or comply with law enforcement requests.
Cookie Use and Tracking Technologies
Our online store makes use of cookies and similar tracking technologies to enhance your browsing experience and to provide personalized content. Cookies allow us to remember your preferences and improve site performance, as well as analyze site traffic. You can manage your cookies preferences in your browser settings; however, disabling cookies may affect the functionality of certain features on our site.
For more details on the types of cookies we use, please review our detailed cookie policy available at Cookie Policy. By continuing to use our website, you consent to our use of cookies in accordance with this policy.
Intellectual Property Rights
All content displayed on Novifyelj, including but not limited to text, graphics, logos, images, and software, is the intellectual property of the Company or its content suppliers and is protected by United States intellectual property laws. You may not modify, reproduce, redistribute, or otherwise exploit any content provided on this site without prior written consent from the Company.
Limitation of Liability and Indemnification
In no event shall Novifyelj or its affiliates be liable for any special, indirect, incidental, or consequential damages arising out of or in connection with the use or inability to use our products and services. This includes but is not limited to any errors or omissions in the content provided, even if we have been advised of the possibility of such damages.
You agree to indemnify, defend, and hold harmless Novifyelj, its officers, directors, employees, and agents from any claims, liabilities, damages, or expenses arising from your use of our website, your violation of these terms, or infringement of any intellectual property or other rights of any person or entity.
Dispute Resolution and Governing Law
Any dispute, claim, or controversy arising out of or relating to these terms or the breach thereof shall first be submitted to negotiation between the parties. If the dispute cannot be resolved through negotiation, you agree to submit the matter to binding arbitration in accordance with the rules of the American Arbitration Association. The decision of the arbitrator shall be final and binding upon both parties.
This agreement is governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions. By using our website, you consent to the jurisdiction and venue of courts located within the United States for any disputes arising out of or relating to this agreement.
Miscellaneous Provisions
If any provision of this User Agreement is found to be unenforceable or invalid by a court of law, such invalidity will not affect the remaining provisions, which will remain in full force and effect. Failure to enforce any term or condition of this agreement shall not be construed as a waiver of such term or condition.
The headings used in this document are for convenience only and have no legal or contractual effect. This agreement, together with any documents expressly referred to herein, constitutes the entire agreement between you and Novifyelj regarding the use of our website and supersedes any prior agreements, understandings, or representations.
If you have any questions regarding this agreement, or if you wish to exercise any rights related to your personal data under the California Consumer Privacy Act (CCPA), please contact us at [email protected] or call +1 077-758-557. Our physical mailing address is 36 Cheyenne Drive 62711 Springfield United States. The effective date of this agreement is 02-26-2025.